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Collections strategy and agency performance
Collections cost is rising and recovery is flat. The head of collections wants to know where effort is wasted. Know who to call, when, and which agency earns its fee.
10 steps · 11 tools (2 free) · for risk analysts at banks and NBFCs
Tools you will use
This playbook is free to read. The prompt for each step is inside its tool. See the Pro tools.
Check these first
Each tool asks the same questions and gives you a prompt to build whatever is missing.
The steps, in order
Each step names the tool to open.
Set up
Accounts, allocations, calls and payments.
Reach and promise
Are you reaching the right person?
How often promises are kept, by collector and bucket.
What works before accounts get hard.
Segment and settle
Different accounts need different treatment.
Which settlements recover more than they give away.
Measure
Recovery against what was due.
Output per person, fairly compared.
One scorecard to review and rank agencies.
What each rupee recovered costs.
Check before you send
- Agencies are compared on similar account mix, not raw totals.
- Recovery is measured over the same window for every agency.
- Settlement discounts are counted as losses in the recovery figure.
- Contact rates are by right party, not by any answered call.
Warning signs
What you hand over
A segmented strategy, an agency scorecard and a cost-versus-recovery view for the collections review.
In your profile
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